General Terms and Condition of Sales

1- Legal mentions

This website www.iden-handmade.com made by the micro-entreprise Iden Handmade owned by Alix Lenoir based in 75013 Paris. Siret Nº92019112900013

This website is hosted by Shopify Inc. based in 151 O'Connor srt. Ottawa, Ontario K2P 2L8 Canada.

2- Overview

The terms "we" and "us" is refer to Iden-Handmade. The term "you" refer to the client. Please read the general terms and condition of sale carefully as the use of our services constitutes acceptance of general conditions.

3- Pricing

Products pricing are as seen on the website. Pricing changement might occur without prior notice.

All pricing are in Euros. They do not include the shipping price, shipping price is added at checkout.

4- Orders

Products are available to order within the limit of available stocks. 

An order is considered valid once the payement is complete. 

An order confirmation email will be sent to you after validation.

5- Payement condition

All payement are done through secure and encrypted servers. Payement plan includes: MasterCard, Visa, American express, CB and Paypal.

Incomplete payement will not result in an order confirmation.

6- Shipping

Once the order is completed they will take 2 to 3 business day to reach the address you provided if it is in France. This delay can be extended to a week or more for any other country.

We will do our very best to provide fast delivery in the best conditions possible.

In case of damage product or products upon reception, you have a delay of 3 days to notify us through our customer service and add pictures of the damage product(s). We can then and only then proceed to a full refund.

You can't break and/or damage a product on purpose in order to demand a full refund.

7- Personal data

Your personal informations are required to make an order.

You personal informations WILL NOT be used for targeted advertisement and marketing.

Your payement informations are encrypted.

We can't and won't share nor sell any of the personal information you provide us. Your safety and privacy is our priority.

8- Intellectual property

The content of this website is owned by Iden-Handmade an is protected by French and International laws regarding intellectual property.

Any copy, partial or total of our designs is strictly prohibited and will be legally prosecuted.